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GOOD NEWS!

From Monday 6th July our free helpline will be up and running again

SAIL HELP AND ADVICE LINE OPENING TIMES:

As well as the telephone helpline we have an email and text service available as follows:

 

  • Email:  We have an email helpline service available on the above days and times - just email through to helpline.sailderbyshire@outlook.com
     

  • Text:  We have also set up a text service which is available, as follows:

 
 

IF YOU RING 999 FROM A MOBILE BUT IT IS NOT SAFE TO SPEAK, SILENT SOLUTION IS A SYSTEM THE POLICE USE TO ASSESS AND RESPOND TO YOUR CALL

  • Ring 999 and if it is not safe to respond to the BT operator when they ask what service you want, stay connected, if the operator hears any suspicious noise you will be transferred to the police
     

  •  If nothing is heard you may be asked to press 55, this will connect you to a police call handler, listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance
     

  • This system means that the police can respond to genuine emergencies when people are in danger, and accidental or hoax 999 calls do not distract them
     

 Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55

Contact Us

SAIL

12 Soresby Street

Chesterfield

S40 1JN

info@sailderbyshire.org.uk

appointments line

Registered Charity Number : 1152263

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999 BUT IT IS NOT SAFE TO SPEAK?