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OPENING TIMES AND DETAILS

What we do, SAIL’s Ethos:
  • We support all genders 18+ All religions and cultures.

  • Believe, Empower, Support, Throughout.

  • We are caller led, caller’s needs are at the heart of all we do.

  • We are empathetic and non-judgmental.

 

 

Free phone line: 0800 028 2678 (LANDLINE OPEN MON, WEDS AND THURS, PLEASE USE MOBILES ON TUES AND FRI)

Opening hours:

Monday 11am-4pm,

Tuesday 9:30am – 4pm,

Wednesday 10am – 7:30pm

Thursday 10am- 4pm

Friday 10am – 7:30pm

Mobiles: 07921 388650 Mon & Tues

07522 561397 number Wed-Fri,

Any enquiries by office 01246 559889

 

Email contact: helpline.sailderbyshire@outlook.org

Text: 07921 388650 Mon & Tues / 07522 561397 number Wed-Fri open hours as above

Who we are:

· Helpline support workers trained via Helpline Standards or working towards the Helpline Standards qualification.

· Helpline workers have an array of experience working listening and working alongside victim survivors in a trauma informed way to achieve positive outcomes.

· Staff have specialist skills and expertise regarding any form of sexual violence, childhood sexual abuse and Incest.

· We do not provide general legal advice, therapy, mental health diagnoses.

 

What can we offer:

· A free 40-minute time bound confidential space to explore. Or a call back if preferred.

(Exceptions to confidentiality are if we learn that an adult or child is at significant / imminent risk of harm, if we are given information about acts of terrorism or money laundering. In those circumstances we are obliged to inform the police or other authorities.)

· Active listening, emotional and practical support.

· We do not provide general legal advice, therapy, mental health diagnoses.

· We can refer you to our therapy service, legal drop-in service, ISVA service, peer support groups, group therapy and art or drama therapy services.

· We can listen and discuss with you, signposting to organisations locally or nationally that offer services that may meet your needs.

Email or text service:

We appreciate calling can sometimes be difficult and is not for everyone. We aim to respond to emails and text messages in the same working day or within 24 hours. If any messages are received outside of working hours we aim to respond during the next working day.

Drop in:

We also offer a drop-in service bound by helpline hours (currently suspended re COVID 19)

IF YOU RING 999 FROM A MOBILE BUT IT IS NOT SAFE TO SPEAK, SILENT SOLUTION IS A SYSTEM THE POLICE USE TO ASSESS AND RESPOND TO YOUR CALL

  • Ring 999 and if it is not safe to respond to the BT operator when they ask what service you want, stay connected, if the operator hears any suspicious noise you will be transferred to the police
     

  •  If nothing is heard you may be asked to press 55, this will connect you to a police call handler, listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance
     

  • This system means that the police can respond to genuine emergencies when people are in danger, and accidental or hoax 999 calls do not distract them
     

 Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55