TUESDAYS

(10am to 3pm)

WEDNESDAYS

(2pm to 7.30pm)

THURSDAYS

(10am to 3pm)

if you need us

we are still available

Due to the latest guidance from the Government, we are now in a position where staff will be required to work from home.  Please be assured that you will still be able to access support from us.

 

Your ISVA and/or therapist will discuss with you the best way to continue support.

Emails and telephone calls to the office are being monitored and we will get back to you as soon as we can.  

 
SAIL HELP AND ADVICE LINE OPENING TIMES:

Please note:

  • If you wish for confidentiality please add 141 before the number you are calling (for example, 141 07921 389218).  Standard charges will apply.

  • For minimal charges please text the appropriate number with your number and the helpline will get back to you as soon as possible.

  • As well as texts and calls, an email service is available, please contact helpline.sailderbyshire@outlook.com and the helpline will respond as promptly as possible.

  • If you don’t have access to email or internet services please text BOTH 07921 388650 and 07921 389218 and we will get back to you.

  • The ISVA service is available by phone (07543 801704) or email jade-revill-ross@sailderbyshire.org.uk.

 

Counselling:

  • The Counselling service is running remotely and service will be maintained.  Referrals can be made via the website or phone as usual.  If you are feeling anxious and worried, the British Association of Counselling and Psychotherapists (BACP) have some advice https://www.bacp.co.uk.

 

IF YOU RING 999 FROM A MOBILE BUT IT IS NOT SAFE TO SPEAK, SILENT SOLUTION IS A SYSTEM THE POLICE USE TO ASSESS AND REPSOND TO YOUR CALL

  • Ring 999 and if it is not safe to respond to the BT operator when they ask what service you want, stay connected, if the operator hears any suspicious noise you will be transferred to the police
     

  •  If nothing is heard you may be asked to press 55, this will connect you to a police call handler, listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance
     

  • This system means that the police can respond to genuine emergencies when people are in danger, and accidental or hoax 999 calls do not distract them
     

 Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55

COVID-19 - BASIC PREVENTION ADVICE

Please note:

  • Stay at home if you have Coronavirus symptoms

  • Stay at home for 14 days if you have either:

    • A high temperature—you feel hot to touch on your chest or back.

    • A new, continuous cough—this means you’ve started coughing repeatedly.

  • The whole household should be self-isolated for this time, even if only one of you have symptoms.  Do not go to a GP surgery, pharmacy or hospital.  You do not need to contact 111 to tell them you are staying at home.  Testing for Coronavirus is not needed if you are staying at home.

  • Always carry tissues with you and use them to catch your cough or sneeze.  Then bin the tissue and wash your hands, or use a sanitiser gel.

  • Wash you hands more often than usual and for 20 seconds each time with soap and water or hand sanitiser , especially when you:

    • Get home or into work

    • Blow you nose, sneeze or cough

    • Eat or handle food

  • Avoid touching your eyes, nose and mouth with unwashed hands

  • Avoid close contact with people who are unwell

The best way to protect yourself from infections like Coronavirus is to regularly wash your hands with soap and water.  If soap or water are not available and your hands are visibly clean, then sanitiser gel can be used.  However, proper hand washing is the most effective method and this should be your first choice.

  • Avoid shaking hands.

  • In larger meetings, where possible, try and leave a space of two metres between you and other people.

If in doubt please visit the NHS website pages on Coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19/

Contact Us

SAIL

12 Soresby Street

Chesterfield

S40 1JN

info@sailderbyshire.org.uk

appointments line

Registered Charity Number : 1152263

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